Refund Policy

Introduction:

  • We aim to ensure customer satisfaction with our products.
  • This policy outlines the conditions under which refunds are granted.

Eligibility for Refunds:

  • Refunds are only available for products returned within 14 days from the purchase date.
  • Products must be returned in their original condition, including packaging and accessories.

Non-Refundable Items:

  • Certain items may be non-refundable, such as personalized or custom-made products.
  • Sale items or gift cards may also be non-refundable.

How to Request a Refund:

  • To request a refund, contact our customer service team with your order details.
  • You may be required to provide proof of purchase and a reason for the refund request.

Processing Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 4-5 days.

Shipping Costs for Returns:

  • You are responsible for the cost of shipping for returned items.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

  • If you wish to exchange a product, the same conditions apply as for refunds.
  • Please contact our customer service team to arrange an exchange.

Contact Us:

  • If you have any questions or concerns about our Refund Policy, please contact us through our website.
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